About the site
Brief bio about John
This site includes demos, screencasts and other eLearning
tutorials covering AdobeCaptivate 9 and Adobe
RoboHelp (2015 Release)
You may also be interested
in John Daigle'sMayaGlypher.com
blog covering a different kind of "technical writing" - that of
Show Me the Demo!
2 Days of Tech Comm Intensity
for Practitioners, Academics, and Students
Join me for this special WritersUA event in Tacoma, Washington. I'll be
speaking at two sessions.
The Tech Comm Conference is being held in partnership with the Writing Studies department at the U. of Washington Tacoma.
One of the biggest challenges for an author is to help the reader find the most relevant content. Users can be overwhelmed as they wade through huge knowledge bases and often give up looking out of frustration. An emerging solution is to let the user filter content according to categories (roles, location, etc.) While some faceted navigation principles are universal, John will use the Dynamic Content Filtering techniques unique to Adobe RoboHelp to demonstrate these tips.
How your end users can “self-select” the content they want to locate
Creating content categories (such as Roles, Locations, Product Segments, etc.)
Delivering personalized content, customized “on the fly”, including the Table of Contents, Index and Search to deliver the most relevant content
Deploying these filtering techniques in Responsive HTML5 Design Layouts
A team authoring environment brings challenges. Shared text, tables, screenshots and multimedia assets are often changed or updated. Somehow they must be kept “in synch” among the authors. At the same time, chunks of repetitive content are often reused for different audiences (in-house vs. public facing) and different outputs (print vs. online.) This session will explore solutions to help manage these challenges. While many of these techniques are not tool-specific, John will use Adobe RoboHelp 2017 to demonstrate these tips:
User Defined Variables (UDV) – A project-wide technique to manage changes to product names, prices, “boilerplate” snippets. You can manage those contingencies quickly using a UDV placeholder. Use a script to universally retrofit a project and create variables on the fly
Snippets – Convert paragraphs, tables, screenshots and even multimedia tutorials to a snippet and make it possible to populate changes throughout a website in one go
Conditional Build Tags (CBT) – CBTs help you customize content for multiple audiences, yet maintain a single content source
Low tech alternatives to source-control – use “Live Linking” of assets such as CSS, master pages, images, multimedia and PDFs to keep authors on the same page
Adobe RoboHelp (2017
release) ready for download
"In the tradition of innovation, Adobe RoboHelp (2017 release) remains
the only help authoring tool that has a way for my end-users to zero
in on the content they need with personalized Dynamic Content
Filtering. This works according to role, location, product, or any
other category the author needs to define. No other tool comes close."
Announcing a free Flare to RoboHelp
Flare™ authors who are upgrading to Adobe® RoboHelp® At WritersUA and
STC Summits, folks have asked me if it was possible to convert a MadCap
Flare™ project to an Adobe® RoboHelp® 7, 8, 9, 10 or 11 project. Now with
this converter you can in most cases. It's an easy way to return to the
familiar favorite, RoboHelp, or if you just want to migrate to an easy-to-use
tool that is powerful, author-friendly and is part of the new Adobe Technical
To receive the converter
email firstname.lastname@example.org and I will send it to you directly.)
John Daigle offers
onsite and "virtual" instructor-led classes in Adobe RoboHelp and Adobe
For technical writers and
John Daigle for special training class dates or arrange for your own onsite
Now offering virtual classes
With thousands of authors around the world using RoboHelp in different
environments, Adobe constantly gathers feedback in order to improve the
way it works. Here are some items that will help you make sure your
version of RoboHelp is working smoothly with the latest improvements.